Shipping policy

Shipping and delivery


Receive Free Canadian and contiguous U.S. standard ground shipping on all orders over $79 CAD or more. Your order will be shipped in 1-2 business days (Monday-Friday, excluding weekends and holidays) following receipt of your order. You will receive an email confirmation with the shipping tracking number when your order ships.

**No International shipping available, except to contiguous U.S. & Alaska**  

  • You, the buyer, are responsible for any tariffs, duties, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs (if applicable).

Delivery times may vary depending on product availability, your delivery address, the day and time your order is received, and circumstances impacting delivery by your selected carrier. Santana Canada is not responsible for delayed or misdirected shipments.

Although Aquatherm makes every effort to ship your order within two business days upon receipt of your order, shipping dates may vary based on product availability and time period of delivery (ie. holidays may take longer to ship).If the estimated shipping date changes, Aquatherm will contact you via phone or email and provide a revised shipping date. Aquatherm makes every effort to supply you with the products you ordered; however, there may be occasions when Aquatherm confirms the product is available, then determines the product is in fact not available. In this circumstance, Aquatherm will contact you and suggest alternative products that might meet your need. If you do not want an alternative product(s), Aquatherm will cancel the order for product not available and issue a refund back to you.

Date of last update: November, 2022.